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Data by the U.S. Bureau of Labor Statistics (BLS) stated as of 2020, the consumer services industry recorded over 2.9 million available jobs, and forecast that this figure would continue to grow over the next ten years.
This is great news for jobseekers seeking career opportunities within this sector as they’ll enjoy diverse pool of jobs available to them.
Perhaps you’re seeking ways to be part of this growing sector but unsure what career would be best or where to even begin, take a chill and grab a cup of coffee as we walk you through each stage of building a fantastic and rewarding career in the consumer services industry, and what roles are available.
In this guide, we’ll examine:
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In simple term, consumer services refer to businesses that offer services to consumers.
The consumer services industry is broad with various roles from customer service, retail, hospitality to healthcare.
Roles within consumer services typically involve interacting with customers and educating them on products or services.
While roles vary based on the sector, some common positions are found in many consumer service industries such as customer service representatives, retail sales associates, and managers.
In today’s consumer service job market, career options are numerous from retail to customer service. Whether you seek part time or full-time roles, there’s plenty of options available to you.
For the question of “how many jobs are available in consumer services?” we’ll base our answer on report by the Bureau of Labor Statistics.
They noted that customer service representatives and retail salespersons are the two most common occupations in the sector.
So, combined, there are over 6.9 million jobs available in the consumer services industry.
Other jobs available in this industry includes cashiers, office clerks, and marketing research analysts.
There are for sure, a variety of roles available for you to choose from.
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Consumer services is a multibillion-dollar industry, making up over 450,000 single-location and multi-location establishments and employs 2.9 million workers, according to the Bureau of Labor Statistics.
The best paying jobs in consumer services are highly competitive. Reason it this way; you’re selling the company on a major investment in you, so you need to do all you can to stand out from the crowd.
Investing a little money to have a professional resume writer polish up your resume can be the edge you need.
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Now, let’s dive into ten of the best paying jobs in consumer services.
National Average Salary: $61,640/year
Min. Education Required: High school diploma
Number of Jobs: 102,500 in 2020
Job Growth 2020 – 2030: 30%
Job Duties: A flight attendant is a customer-oriented professional responsible for attending to the safety and comfort needs of passengers aboard a flight.
These professionals are also referred to as cabin attendants. They perform a range of tasks including demonstrating emergency procedures, greeting passengers, checking tickets, directing passengers, and performing safety checks.
National Average Salary: $57,910/year
Min. Education Required: High school diploma
Number of Jobs: 844,600 in 2020
Job Growth 2020 – 2030: 9%
Job Duties: Technical Support Representatives are one of the best paying jobs in consumer services. They typically provide technical assistance and answers to users questions, assisting users by troubleshooting problems with computer hardware or software.
They consult with users to determine steps and procedures taken to identify and resolve the problem, they also apply knowledge of computer software, hardware, and procedures to solve problems.
National Average Salary: $36,920/year
Min. Education Required: High school diploma
Number of Jobs: 2,923,400 in 2020
Job Growth 2020 – 2030: -1%
Job Duties: Customer service representatives help customers with complaints and questions.
They offer customers information about products and services, take orders, and process returns.
By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
National Average Salary: $29,950/year
Min. Education Required: High school diploma
Number of Jobs: 1,016,200 in 2020
Job Growth 2020 – 2030: 4%
Job Duties: A Receptionist is a professional who manages the front desk of an organization. They are usually the first point of contact for customers.
To be successful as a receptionist, you should have a pleasant personality, as this is also a customer service role.
You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations.
Multitasking and stress management skills are essential for this position.
National Average Salary: $37,450/year
Min. Education Required: High school diploma
Number of Jobs: 1,322,900 in 2020
Job Growth 2020 – 2030: 2%
Job Duties: Front desk representatives keeps front desk tidy and presentable with all necessary material (pens, forms, paper etc.), greet and welcome guests, answer questions and address complaints, answer all incoming calls and redirect them or keep messages, receive letters, packages etc. and distribute them, prepare outgoing mail by drafting correspondence, securing parcels etc.
National Average Salary: $36,310/year
Min. Education Required: High school diploma
Number of Jobs: 432,500 in 2020
Job Growth 2020 – 2030: -17%
Job Duties: Bank tellers assist customers by answering questions, processing transactions, and assisting them with other bank business while also handling many of the bank’s clerical and administrative duties.
These professionals perform routine banking services such as transferring funds, depositing and withdrawing money, and issuing cashier’s checks and money orders, among other duties.
National Average Salary: $29,180/year
Min. Education Required: High school diploma
Number of Jobs: 4,092,900 in 2020
Job Growth 2020 – 2030: -1%
Job Duties: A retail worker can work in many retail industries like apparel, housewares, pharmaceuticals, groceries and food, etc.
This role involves interacting with customers to provide services and support, help answer questions, accept payment for purchases, process returns/exchanges, and other related work duties.
The job duties of a retail customer support worker include answering customer questions and inquiries, performing routine retail work duties like answering phones, processing payments, returns and exchanges
National Average Salary: $36,920/year
Min. Education Required: High school diploma
Number of Jobs: 2,923,400 in 2020
Job Growth 2020 – 2030: -1%
Job Duties: An online chat representative also referred to as chat agents are customer service representative that provides customer service via online chat.
The job duties of an online chat support agent is similar to that of a customer service representative and may include answering customer questions and inquiries via chat, accepting payments for purchasing, processing returns/exchanges, and handling complaints.
National Average Salary: $49,470/year
Education Required: Bachelor’s degree
Number of Jobs: 125,900 in 2020
Job Growth 2020 – 2030: 18%
Job Duties: Event planners, also known as event coordinators or event specialists, are responsible for organizing and managing every aspect of an event.
Their duties include conceptualizing theme ideas, planning budgets, booking venues, liaising with suppliers and clients, managing logistics, and presenting post-event reports.
They also help to execute unforgettable events that generate brand awareness, build business relationships, and boost employee morale.
National Average Salary: $46,890/year
Min. Education Required: High school diploma
Number of Jobs: 397,900 in 2020
Job Growth 2020 – 2030: 7%
Job Duties: Retail Store Manager is one of the best paying jobs in consumer services. These executives are responsible for facilitating and supervising daily operations at a store to make sure employees work together effectively to make sales and contribute to shop upkeep.
Their duties include communicating with vendors about inventory orders, scheduling employee shifts and training new employees.
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There are various websites you can search to find the best paying jobs in consumer services. Before starting your search, ensure to arm yourself with a winning resume. Check in with a free expert review by one of our senior writers today.
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ZipRecruiter is a career search engine, home to millions of jobs hiring near you. Search best paying jobs in consumer services, read employee reviews and research salaries all on ZipRecruiter. It’s a one stop shop for career search.
Glassdoor is one of the best job search tools you can find on the Internet. Search best paying jobs in consumer services and get the inside scoop on companies with employee reviews, personalized salary tools, and more.
Indeed is the world’s #1 job site, with over 200 million unique visitors every month from over 60 different countries. You can search the best paying jobs in consumer services effortlessly on this platform.
Here are some examples of company websites that often have consumer services job postings:
Amazon.com
Walmart.com
Target.com
BestBuy.com
The average national salary for a consumer services professional in the US is $36,920 annually.
However, salaries can range from $26,880 – $79,610 based on location, education, and experience.
Top roles in the consumer services industry earn an average of $19/hr, while bottom roles earn an average of $14/hr.
In the consumer services sector, education and experience plays very critical factors when determining the earning potential of a worker.
Employees with bachelor’s degree tend to earn far more than employees with a high school diploma or equivalent.
Also, employees with greater amount of relevant work experience are preferred and earn more than employees getting off the ground.
Location where employees base is considered another factor affecting workers’ pay. Workers in larger towns earn more than those in smaller towns or metropolitan areas.
Furthermore, those who work for companies that serve a national or international clientele tend to earn more than those who work for local businesses.
Finally, with multitude of roles across this sector, workers working as customer service representative or call center agent tend to earn lower than those working as marketing manager or product development specialist.
A great way to maximize your earning potential in this high-volume industry is by ensuring a perfect mix of quality education and many years of relevant work experience.
With this approach, you’ll find better opportunities and earn a good living in the consumer services sector.
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The job satisfaction among consumer services worker is generally high, which is likely because of the nature of the job.
Professionals in consumer services typically spend larger amount of their work time interfacing with the public, which can be challenging and also rewarding.
The flexible nature of many consumer services roles allows workers to set their own priorities and discharge duties at their pace.
There are however, downsides of working in this high-volume sector, some of which are; earning lower salaries compared to other sectors.
Roles such as customer service representative can be stressful and highly demanding with long hours and little opportunity for advancement.
Nevertheless, overall job satisfaction levels remain fairly high among this group of workers.
Due to a wide range of roles and career options in the consumer services sector, most people start out with a position in customer service. Others however shoot straight to sales or marketing.
Whatever your experience or background, the consumer services industry houses a variety of roles available to you.
One great way to get started in consumer services is to begin as an intern or entry-level.
By doing this, you’ll be having a better opportunity to learn more about the industry and gain some valuable experience.
You’ll also stand a competitive advantage pursuing a degree or certification in sales, marketing, or other related field.
Another great way to find opportunities and start out your career in consumer services is by attending career fairs, events, connecting with potential recruiters on LinkedIn, and generally reaching out to mentors or contacts that can help you get your foot in the door.
By taking quality time to network and build relevant relationships, you’ll be better equipped to succeed in your career in consumer services.
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The consumer services industry houses a wide variety of jobs with some of the most popular positions including customer service representatives, retail sales associates, and marketing managers.
Earnings in consumer services industry vary depending on the position and the company. However, the average salary for a job in consumer services is around $30,000 per year
Generally, there is a positive outlook for jobs in consumer services. With its exponential growth, the job satisfaction rate continues to spike higher.
Consumer services industry are among the most promising sectors. This sector amasses multitude of career opportunities for people passionate about working in customer services.
Due to its consistent expansion and growth rate, there is a good chance that you can find a job that matches your skills and interests.
So, are you seeking a new career path? Why not look in the direction of consumer services today?
Best wishes with your job-search.
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CEOMichaelHR is made up of professional resume writers and career experts with backgrounds in HR, recruiting, career coaching, and job placement.
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