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Operations Manager Job Description (Examples)

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Who Is an Operations Manager?

An Operations Manager usually have a niche in companies that offer products and services.

They play an important role in the area of operations and production within a company.

The operations manager job description defines the major tasks, duties and responsibilities of an operations manager.

The main purpose of an operations manager is to plan, direct operations, improve productivity and efficiency as well.

Other job roles expected of an operations manager centers on the conscious monitoring of existing processes and its effectiveness.

What Does an Operations Manager Do?

What an operations manager does may vary depending on the company or industry they work.

For instance, an operations manager can fill a pivotal role in a business, government or other organizations.

The actual tasks of an operations manager depends on the nature and size of the organization. However, a wide range of business and interpersonal skills are required to attain success.

A business operations manager develop plans and organizes the day-to-day activities of a business, government agency or non-profit organization.

They oversee a variety of departments from human resources to accounts payable.

Special duties of a business operations manager may include monitoring expense reports, reviewing budgetary information, coordinating educational assignments for member staff, performing cost-benefit analysis on internal programs and interpreting financial data.

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What Is the Workplace of An Operations Manager Like?

The stability and growth of a business is highly dependent on an operations manager.

Job openings for operations managers can be found in just about any government agency, company and industries such as transportation, retailing, insurance, healthcare, construction, hospitality, and manufacturing industries to mention a few.

Operations Manager Job Responsibilities (Random)

Coordination and Supervision

  • Coordinate, manage and monitor the work of various departments in an organization.


  • Review financial statements and data.
  • Utilize financial data to improve profitability.
  • Prepare and control operational budgets.
  • Control inventory.
  • Plan effective strategies for the financial wellbeing of the company.

Best Practices

  • Improve processes and policies in support of organizational goals.
  • Formulate and implement departmental and organizational policies and procedures to maximize output.
  • Monitor adherence to rules, regulations and procedures.

Human Resources

  • Organize recruitment and placement of required staff.
  • Establish organizational structures.
  • Delegate tasks and accountabilities.
  • Establish work schedules.
  • Supervise staff.
  • Monitor and evaluate performance.


  • Coordinate and monitor the work of various departments involved in production, warehousing, pricing and distribution of goods.
  • Monitor performance and implement improvements.
  • Ensure quality of products.
  • Manage quality and quantity of employee productivity.
  • Manage maintenance of equipment and machinery.
  • Provide technical support where necessary


  • Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance.
  • Facilitate coordination and communication between support functions.

Sales, Marketing and Customer Service

  • Manage customer support.
  • Plan and support sales and marketing activities.

Strategic Input

  • Liaison with top management.
  • Assist in the development of strategic plans for operational activity.
  • Implement and manage operational plans

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Other Duties of An Operations Manager May Include

  • Improve the operational systems, processes and policies in support of the organization’s mission
  • Support better management reporting, information flow and management, business process and organizational planning
  • Play a significant role in long-term planning, including initiatives geared towards operational excellence
  • Develop individual program budgets
  • Manage and increase the effectiveness and efficiency of support services (HR, IT and Finance, through improvements to each function as well as coordination and communication between support and business functions)
  • Drive initiatives that contribute to long-term operational excellence in the management team and organization wide
  • Provide inspired leadership for the organization
  • Make important policy, planning, and strategy decisions
  • Develop, implement, and review operational policies and procedures
  • Assist HR with recruiting when necessary
  • Help promote a company culture that encourages top performance and high morale
  • Oversee budgeting, reporting, planning, and auditing
  • Work with senior stakeholders
  • Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations
  • Work with the board of directors to determine values and mission, and plan for short and long-term goals
  • Identify and address problems and opportunities for the company
  • Build alliances and partnerships with other organizations
  • Support worker communication with the management team

A well-tailored operations manager resume must highlight your relevant skills for an operations manager position.

The skill section will help your resume to match the applicant tracking system (ATS), which is your first move to get your application recognized by the hiring bots.

Make use of these operations manager job description top skills below to help you create your top-notch resume in a brace.

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Operations Manager Job Description Top Skills

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Operations Manager Education and Experience

The education and experience requirements for an operations manager varies according to the nature of the job responsibilities.

However, the following are commonly required in the operations manager role.

  • College degree in business administration, commerce, management, industrial technology or industrial engineering. Certain schools offer bachelor’s and master’s degrees in operations management
  • Industry relevant production experience
  • Knowledge and experience in organizational effectiveness and operations management
  • Knowledge of business and management principles and practices
  • Knowledge of financial and accounting principles and practices
  • Knowledge of human resource principles and practices
  • Knowledge of project management principles and practices
  • Information technology skills
  • Bachelor’s degree in operations management or related field
  • Experience in management, operations, and leadership
  • Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management
  • Ability to build consensus and relationships among managers, partners, and employees
  • Excellent communication skills
  • Solid understanding of financial management


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